Amenities & Considerations

 

WE REQUEST THAT YOU:

• Turn off your cell phone upon entering Utopia Chalet.
• Drink plenty of water before and after your spa visits.
• Complete your client information card so our therapists can better serve your needs.
• Leave your jewelry at home. We will not be responsible for lost jewelry.
• Pregnant women should refrain from receiving any heat treatments.

 

Education

All therapists at Utopia Chalet have undergone many hours of postgraduate training at the world’s leading postgraduate school, The International Dermal Institute, as well as in-house education programs. We understand that continuing education is the only way to stay abreast of the ever-changing industry in which we work.

 

Gift Certificates/Gift Cards

Gift certificates and gift cards make wonderful gifts for a wide variety of occasions. Our gift certificates and gift cards may be applied to any of our services as well as products. We require that gift certificates and/or gift cards be presented at time of service or use. Gift certificates and gift cards are refundable only for services and products.

Gratuities

Gratuities are not included in our prices. Though they are greatly appreciated, your personal recommendation is our greatest reward.

 

Retail

Dermalogica Skin Care Products, Brenda Christian Cosmetics, Mehaz fine tweezers, Body Sense Products, OPI or Zoya Nail Polishes and many special products.

 

Your Next Appointment

By allowing us to book your next experience before you leave, you are assured of an appointment time that is convenient for you. Walk-ins are always welcome. However, due to our busy schedule, appointments cannot be guaranteed.

Check-in

For spa services, please check in 10 minutes prior to your appointment. Please present your gift certificates, coupons or special offers at the time of check-in before services begin.

Children

Children under 12 are not permitted and may visit by appointment only. Utopia Chalet does not have the facilities to accommodate or protect your children. Therefore, please make other arrangements for them during your time with us.

Form of Payment

We accept all major credit cards, bank debit cards, as well as cash. Checks are accepted from established clients. We require a credit card payment in advance when scheduling spa packages or multiple services. This payment is refundable only if appointments for packages or multiple services are cancelled 48 hours in advance.

For Your Pleasure

We provide lockers, gowns, robes, slippers and personal amenities. Men, please bring appropriate swimwear when receiving spa treatments such as salt glows, or wraps of any type. Disposable pedi-slippers are provided for pedicures; however, you may prefer to bring your own footwear.

Guarantee of Service

We pride ourselves on the quality of service that we offer to each of our customers and guarantee satisfaction of your service(s).

Benefits of Spa Treatments

The guaranteed benefit of a spa treatment is your immersion in a relaxing environment which reduces stress. Stress reduction is, of course, one of the major contributors to healthy living. In addition, many spa treatments reduce aches and pains.

Please avoid:

Sunburn, exercise and shaving before all spa treatments. Also, discontinue Retin-A and Hydroxy Acids at least seven days prior to hair removal by waxing.

Cancellation Policy

If you must cancel or change your appointment, we ask that you do so at least 24 hours in advance. Packages and multiple services require 48 hours notice in order to avoid a 100% charge.

Services and Prices are subject to change.